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1. SPEDIZIONE

Tutti gli ordini vengono spediti a livello internazionale dal Giappone tramite FedEx o Japan Post.

Gli ordini Kontex spediti con FedEx vengono generalmente imballati in una busta di spedizione in vinile nota come “FedEx Pak”.

Gli ordini saranno spediti entro 5 giorni lavorativi dalla conferma del pagamento.
*Si prega di notare che potrebbe essere necessario un tempo di elaborazione aggiuntivo durante i periodi di elevato volume di ordini.

2. COSTI DI SPEDIZIONE

Le spese di spedizione vengono calcolate automaticamente al checkout in base al peso totale, alle dimensioni del pacco e alla destinazione.
I metodi di spedizione disponibili, inclusi costi e tempi di consegna stimati, saranno mostrati chiaramente prima del completamento dell’acquisto.

Air Packet - Japan Post
Air Packet include il tracciamento. In genere non è prevista alcuna compensazione per smarrimento o danni durante il trasporto. Air Packet può non essere disponibile in base al valore o al peso dell’ordine.

3. DAZI DOGANALI E TASSE DI IMPORTAZIONE

Stati Uniti, Stati membri dell’Unione Europea, Regno Unito e Svizzera — FedEx (DDP – Reso sdoganato)
Per le spedizioni FedEx verso gli Stati Uniti, gli Stati membri dell’Unione Europea, il Regno Unito e la Svizzera, i dazi doganali e le tasse di importazione vengono calcolati, mostrati e riscossi al checkout oppure sono a nostro carico.

Poiché tali costi sono pagati in anticipo, al momento della consegna non dovrebbero normalmente essere richiesti ulteriori dazi o tasse di importazione.

Se viene selezionato Japan Post, Air Packet, EMS o un altro metodo di spedizione non DDP, la spedizione viene gestita secondo condizioni DAP. Dazi, tasse, spese di sdoganamento e costi locali sono a carico del cliente.

Altri paesi
Per le destinazioni al di fuori degli Stati Uniti, dell’Unione Europea, del Regno Unito e della Svizzera, i dazi e le tasse variano in base alle normative locali. Salvo diversa indicazione al checkout, le spedizioni vengono generalmente effettuate secondo condizioni DAP.

4. RESI E CANCELLAZIONI

Non si accettano resi o cambi per motivi personali del cliente.
Resi e rimborsi sono disponibili solo in caso di descrizione insufficiente del prodotto o di difetti evidenti.
Si prega di contattarci entro 2 giorni dalla ricezione dell’ordine qualora si verifichi un problema.

Una volta confermato l’ordine, le richieste di cancellazione per motivi personali del cliente possono comportare il rifiuto di ordini futuri.

Se una cancellazione viene effettuata dopo il completamento del pagamento, l’importo rimborsato sarà emesso dopo la detrazione delle commissioni di elaborazione del pagamento.

Se una spedizione viene restituita a causa della mancata ricezione o del mancato ritiro, in genere non sarà possibile effettuare un rimborso completo dell’importo dell’acquisto.

5. INFORMAZIONI

Le spedizioni FedEx possono essere consegnate tramite servizio di consegna alla porta.
Si prega di notare che non possiamo risarcire furti o perdite avvenuti dopo il completamento della consegna.

Dopo la spedizione, la responsabilità passa al corriere e al cliente. Eventuali problemi correlati dovranno essere risolti tra tali parti.

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