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1. ENVÍO

Todos los pedidos se envían internacionalmente desde Japón mediante FedEx o Japan Post.

Los pedidos de productos Kontex enviados con FedEx suelen embalarse en una bolsa de vinilo para envíos conocida como “FedEx Pak”.

Los pedidos se despacharán dentro de los 5 días hábiles posteriores a la confirmación del pago.
*Tenga en cuenta que puede requerirse tiempo adicional de procesamiento durante períodos de alto volumen de pedidos.

2. COSTE DE ENVÍO

Los gastos de envío se calculan automáticamente en el checkout en función del peso total, las dimensiones del paquete y el destino.
Los métodos de envío disponibles, incluidos los costes y los tiempos estimados de entrega, se mostrarán claramente antes de completar la compra.

Air Packet - Japan Post
Air Packet incluye seguimiento. Por lo general no hay compensación por pérdida o daños en tránsito. Air Packet puede no estar disponible según el importe o el peso del pedido.

Kontex: Air Packet a determinados destinos de la UE (DDP)

El servicio Air Packet con derechos prepagados mediante Japan Post y Zonos está disponible para Francia, Italia, España, Países Bajos, Finlandia, Luxemburgo, Eslovaquia, Estonia, Malta, Dinamarca y Suecia. Alemania y los demás países no incluidos no pueden utilizar esta opción.

Tarifas y límites: 10 € para pedidos de hasta 149,99 € en los nueve países de la zona euro indicados; 75 DKK para pedidos de hasta 1.100 DKK a Dinamarca; 110 SEK para pedidos de hasta 1.650 SEK a Suecia. Cada paquete Air Packet tiene un peso máximo de 2 kg. Los pedidos aptos de mayor peso pueden dividirse en varios paquetes con diferentes números de seguimiento. Las opciones disponibles se confirman al finalizar la compra.

Los aranceles e impuestos de importación aplicables a este servicio DDP se cobran al finalizar la compra o los asumimos nosotros. Si se solicita un pago adicional en la entrega, contáctenos antes de abonarlo. Los pedidos realizados a partir del 18 de septiembre de 2026 comenzarán a enviarse de forma gradual a partir del 23 de octubre de 2026.

3. ARANCELES E IMPUESTOS DE IMPORTACIÓN

Estados Unidos, Estados miembros de la Unión Europea, Reino Unido y Suiza — FedEx (DDP – Entregado con derechos pagados)
En los envíos FedEx a Estados Unidos, los Estados miembros de la Unión Europea, el Reino Unido y Suiza, los aranceles e impuestos de importación se calculan, muestran y cobran en el checkout o son cubiertos por nosotros.

Al estar pagados por adelantado, normalmente no se solicitarán cargos adicionales de aduana o impuestos de importación en el momento de la entrega.

Otros destinos y servicios: salvo indicación expresa de DDP al finalizar la compra, los aranceles, impuestos y gastos locales de aduana pueden corresponder al destinatario (DAP). EMS y otros servicios de Japan Post no son automáticamente DDP.

Otros países
Para destinos fuera de Estados Unidos, la Unión Europea, el Reino Unido y Suiza, los aranceles e impuestos varían según la normativa local. Salvo indicación contraria en el checkout, los envíos se realizan generalmente bajo condiciones DAP.

4. DEVOLUCIONES Y CANCELACIONES

No se aceptan devoluciones ni cambios por motivos personales del cliente.
Las devoluciones y los reembolsos solo están disponibles en casos de descripción insuficiente del producto o defectos evidentes.
Póngase en contacto con nosotros dentro de los 2 días posteriores a la recepción de su pedido si se produce algún problema.

Una vez confirmado el pedido, las solicitudes de cancelación por motivos personales del cliente pueden dar lugar al rechazo de futuros pedidos.

Si se realiza una cancelación después de haber completado el pago, el importe reembolsado se emitirá después de deducir las comisiones de procesamiento del pago.

Si un envío se devuelve debido a la no recepción o no recogida, generalmente no será posible realizar un reembolso completo del importe de la compra.

5. INFORMACIÓN

Los envíos de FedEx pueden entregarse mediante servicio de entrega en la puerta.
Tenga en cuenta que no podemos compensar robos o pérdidas ocurridos después de que la entrega haya sido completada.

Después del envío, la responsabilidad se transfiere al transportista y al cliente. Cualquier problema relacionado deberá resolverse entre dichas partes.

Se respetan los derechos imperativos de los consumidores reconocidos por la legislación aplicable, incluidos los derechos de desistimiento, garantía legal y reparación por pérdidas o daños cuando correspondan.

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