About Shipping
1. ABOUT SHIPPING
All orders are shipped internationally from Japan via FedEx or Japan Post, including Air Packet and EMS where available.
For towel orders shipped with FedEx, items are typically packed in a vinyl shipping bag known as a “FedEx Pak.” If you prefer box packaging, please contact us before placing your order or select a box shipping option if available at checkout.
Orders will usually be dispatched within 5 business days after payment confirmation.
*Please note that additional processing time may be required during periods of high order volume or when special packing is needed.
2. SHIPPING COST
Shipping fees are automatically calculated at checkout based on the total weight, package dimensions, destination, and selected shipping method.
Available shipping methods, including costs and estimated delivery times, will be clearly displayed before completing your purchase.
3. CUSTOMS DUTY, IMPORT TAXES, AND DELIVERY TERMS
The handling of import duties, import VAT, customs clearance fees, and local carrier charges depends on the shipping method selected at checkout.
FedEx (DDP – Delivered Duty Paid, where available)
For FedEx shipments where duties and taxes are included or prepaid, import duties and taxes are handled by us or collected at checkout in addition to the product price.
Because these fees are prepaid or covered by us, customers should not normally be charged additional duties or import taxes upon delivery.
FedEx DDP is available for shipments to the United States, European Union member states, the United Kingdom, and Switzerland, subject to carrier availability and order details. If DDP shipment is not available for a specific destination or order, we may contact the customer before dispatch.
Air Packet
United States: Air Packet is handled on a DDP (Delivered Duty Paid) basis. Where duties and import taxes apply, they are calculated and collected at checkout.
All other destinations: Air Packet is handled on a DAP (Delivered at Place) basis. Applicable import duties, import VAT, customs clearance fees, local handling charges, and other destination-country charges are the customer’s responsibility.
Other shipping methods
Other shipping methods, including EMS, follow the delivery terms shown at checkout. Unless a DDP option is explicitly shown, import duties, taxes, and customs-related fees may be the customer’s responsibility.
Other Countries
For destinations outside the United States, European Union, United Kingdom, and Switzerland, duties and taxes vary depending on local regulations.
Unless a FedEx DDP option is selected and shown as duties/taxes included, shipments are generally sent under DAP terms. Import duties, taxes, and customs-related fees are the responsibility of the customer.
4. RETURNS, WITHDRAWAL RIGHTS, REFUSED SHIPMENTS, AND CANCELLATIONS
European Union
Consumers in the European Union have the statutory right to withdraw from eligible online purchases within 14 days after receiving the goods, without giving a reason.
Customers are responsible for the direct cost of returning the goods unless otherwise required by law or agreed by us. When a valid statutory withdrawal is exercised, the product price and the cost of our least expensive standard delivery method will be refunded. Any additional cost resulting from choosing a more expensive delivery method is not refundable.
United Kingdom
Consumers in the United Kingdom have statutory cancellation rights for eligible distance purchases, generally for 14 days after receiving the goods. Applicable statutory rights take precedence over our standard return policy.
Norway and Iceland
Consumers in Norway and Iceland may have statutory withdrawal rights for eligible distance purchases under applicable local law. Applicable statutory rights take precedence over our standard return policy.
Other destinations — non-antique items
Non-antique items may be returned or exchanged for customer convenience if you contact us within 2 days after delivery. Items must be unused, unwashed, and in a condition suitable for resale. Return shipping costs are the responsibility of the customer, and the original shipping charge is not refundable.
Antiques where no mandatory statutory withdrawal right applies
Due to the nature of antique and vintage goods, returns or exchanges for customer convenience are not accepted. Returns or refunds are available in cases of material misdescription or clear defects. Please contact us within 2 days after delivery if an issue occurs.
Incorrect or defective items
If an item is materially different from its description, clearly defective, or different from the item ordered, please contact us within 2 days after delivery. Where the return is accepted due to our error or a defect, reasonable return shipping costs will be covered by us.
If a shipment is returned because the customer refuses delivery, does not pay import charges for a DAP shipment, provides an incorrect address, or fails to receive the parcel, the original shipping fee, return shipping fee, payment processing fees, and any unrecoverable costs may be deducted from any refund, except where applicable statutory rights require otherwise.
5. DELIVERY, RISK, AND INFORMATION
Delivery estimates are not guaranteed. Customs inspections, local postal handling, weather, holidays, or other carrier conditions may cause delays.
FedEx shipments may be delivered via doorstep delivery service depending on the destination and local delivery conditions.
Please note that we cannot compensate for theft or loss occurring after delivery has been completed. After shipment, responsibility for delivery handling lies with the carrier and the customer, and any related issues must be resolved with the carrier where applicable.
If you have any questions or concerns about shipping, please contact us at info@ambiant.jp.