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1. EXPÉDITION

Toutes les commandes sont expédiées à l’international depuis le Japon via FedEx ou Japan Post.

Les commandes Kontex expédiées avec FedEx sont généralement emballées dans une pochette d’expédition en vinyle appelée « FedEx Pak ».

Les commandes seront expédiées dans un délai de 5 jours ouvrables après confirmation du paiement.
*Veuillez noter qu’un délai de traitement supplémentaire peut être nécessaire en période de forte activité.

2. FRAIS DE LIVRAISON

Les frais de livraison sont calculés automatiquement au moment du checkout en fonction du poids total, des dimensions du colis et de la destination.
Les méthodes de livraison disponibles, y compris les frais et les délais de livraison estimés, seront clairement affichées avant la finalisation de votre achat.

Air Packet - Japan Post
Air Packet inclut le suivi. Il n’y a généralement aucune compensation en cas de perte ou de dommage pendant le transport. Air Packet peut être indisponible selon le montant ou le poids de la commande.

Kontex : Air Packet vers certaines destinations de l’UE (DDP)

Le service Air Packet prépayé via Japan Post et Zonos est disponible vers la France, l’Italie, l’Espagne, les Pays-Bas, la Finlande, le Luxembourg, la Slovaquie, l’Estonie, Malte, le Danemark et la Suède. L’Allemagne et les autres pays non mentionnés ne sont pas éligibles à cette option.

Tarifs et plafonds de commande : 10 € pour les commandes jusqu’à 149,99 € dans les neuf pays de la zone euro cités ; 75 DKK jusqu’à 1 100 DKK au Danemark ; 110 SEK jusqu’à 1 650 SEK en Suède. Chaque colis Air Packet doit peser au maximum 2 kg. Une commande éligible plus lourde peut être répartie en plusieurs colis avec des numéros de suivi distincts. Les options définitives apparaissent au paiement.

Les droits et taxes d’importation applicables à ce service DDP sont perçus lors du paiement ou pris en charge par notre boutique. En cas de demande de paiement supplémentaire à la livraison, veuillez nous contacter avant de régler. Les commandes passées à compter du 18 septembre 2026 seront expédiées progressivement à partir du 23 octobre 2026.

3. DROITS DE DOUANE ET TAXES D’IMPORTATION

États-Unis, États membres de l’Union européenne, Royaume-Uni et Suisse — FedEx (DDP – Rendu droits acquittés)
Pour les envois FedEx vers les États-Unis, les États membres de l’Union européenne, le Royaume-Uni et la Suisse, les droits de douane et taxes d’importation sont calculés, affichés et perçus au paiement ou pris en charge par nos soins.

Ces frais étant réglés à l’avance, aucun droit de douane ou impôt d’importation supplémentaire ne devrait normalement être demandé lors de la livraison.

Autres destinations et services : sauf mention explicite « DDP » lors du paiement, les droits de douane, taxes et frais de dédouanement locaux peuvent être à la charge du destinataire (DAP). EMS et les autres services de Japan Post ne sont pas automatiquement DDP.

Autres pays
Pour les destinations situées en dehors des États-Unis, de l’Union européenne, du Royaume-Uni et de la Suisse, les droits et taxes varient selon la réglementation locale. Sauf indication contraire au paiement, les expéditions sont généralement envoyées sous conditions DAP.

4. RETOURS ET ANNULATIONS

Les retours ou échanges pour convenance personnelle du client ne sont pas acceptés.
Les retours et remboursements sont uniquement possibles en cas de description insuffisante du produit ou de défaut manifeste.
Veuillez nous contacter dans les 2 jours suivant la réception de votre commande si un problème survient.

Une fois la commande confirmée, les demandes d’annulation pour convenance personnelle du client peuvent entraîner le refus de futures commandes.

Si une annulation est effectuée après la finalisation du paiement, le montant remboursé sera émis après déduction des frais de traitement du paiement.

Si un envoi est retourné en raison d’une non-réception ou d’une non-récupération, le remboursement intégral du montant de l’achat n’est généralement pas possible.

5. INFORMATIONS

Les envois FedEx peuvent être livrés par service de livraison à domicile.
Veuillez noter que nous ne pouvons pas indemniser le vol ou la perte survenant après la livraison effective du colis.

Après l’expédition, la responsabilité est transférée au transporteur et au client. Tout problème lié devra être résolu entre ces parties.

Les droits impératifs des consommateurs, notamment les droits de rétractation applicables, les garanties légales et les recours en cas de perte ou de dommage, restent pleinement applicables malgré toute autre indication sur cette page.

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