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1. ABOUT SHIPPING

All orders are shipped internationally from Japan via FedEx or Japan Post.

For Kontex orders shipped with FedEx, items are typically packed in a vinyl shipping bag known as a “FedEx Pak.”

Orders will be dispatched within 5 business days after payment confirmation.
*Please note that additional processing time may be required during periods of high order volume.

2. SHIPPING COST

Shipping fees are automatically calculated at checkout based on the total weight, package dimensions, and destination.
Available shipping methods, including costs and estimated delivery times, will be clearly displayed before completing your purchase.

Air Packet - Japan Post

Air Packet includes tracking. There is generally no compensation for loss or damage in transit. Air Packet may be unavailable depending on order value or weight.

3. CUSTOMS DUTY

United States, European Union, United Kingdom, and Switzerland — FedEx (DDP – Delivered Duty Paid)

For FedEx shipments to the United States, European Union member states, the United Kingdom, and Switzerland, customs duties and import taxes are calculated, displayed, and collected at checkout or covered by us.

Because these fees are prepaid, customers should not normally receive additional duty or import tax requests upon delivery.

If Japan Post, Air Packet, EMS, or another non-DDP shipping method is selected, the shipment is handled under DAP terms and any import duties, taxes, customs clearance fees, or local handling charges are the customer’s responsibility.

Other Countries

For destinations outside the United States, European Union, United Kingdom, and Switzerland, duties and taxes vary depending on local regulations.
Unless otherwise specified at checkout, shipments are generally sent under DAP terms, meaning import duties and taxes are the responsibility of the customer.

4. RETURNS AND CANCELLATIONS

Returns or exchanges for customer convenience are not accepted.
Returns and refunds are available only in cases of insufficient product description or clear defects.
Please contact us within 2 days of receiving your order if an issue occurs.

After an order has been confirmed, cancellation requests for customer convenience may result in refusal of future orders.
If a cancellation is made after payment has been completed, the refunded amount will be issued after deducting payment processing fees.

If a shipment is returned due to non-receipt, refunds of the full purchase amount are generally not possible.

5. INFORMATION

FedEx shipments may be delivered via doorstep delivery service.
Please note that we cannot compensate for theft or loss occurring after delivery has been completed.
Responsibility after shipment transfers to the carrier and the customer, and any related issues must be resolved between those parties.

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